App.SmartOneLink is a QR code digital link service for products operated by SmartOneLink. We are committed to protecting your personal information and privacy rights. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services.
Please read and understand this Privacy Policy carefully before using our services. If you do not agree with any part of this policy, please stop using our services immediately.
1. Information Collection
1.1 Information You Provide
When you register for a SmartOneLink account, we collect the following information:
| Information Type | Purpose |
|---|---|
| Username | Account identification and display |
| Email Address | Account verification, password recovery, security notifications |
| Password | Account security protection (encrypted storage) |
When you use specific features, we may collect additional information:
| Scenario | Information Collected | Purpose |
|---|---|---|
| Creating Digital Links | GTIN/GS1 identifiers, company information | Generate GS1 standard digital links |
| Creating Landing Pages | Page content, image materials | Content storage and display |
| Membership Upgrade | Payment-related information | Subscription management and benefits allocation |
| Private Deployment | Landing Page Program configuration information | Private service connection |
1.2 Automatically Collected Information
To ensure service security and improve user experience, we automatically collect the following information:
- Access Logs: IP address, access time, accessed pages, operation behavior
- Device Information: Browser type, operating system, screen resolution
- Cookie Data: Session identifiers, language preference settings
- Usage Statistics: Feature usage frequency, error reports
1.3 GS1 Digital Link Related Data
As a GS1 Digital Link service provider, we process data related to product identification:
- Primary Key Identifiers: GTIN-13, GTIN-14, GLN and other GS1 standard identifiers
- Link Data: URL access records, scanning device information, geographic location (optional)
- Landing Page Configuration: Page templates, theme settings, custom domain configuration
2. Information Use
2.1 Core Purposes
We use collected information for the following purposes:
- Account Management
- Creating and managing user accounts
- Verifying user identity
- Handling password recovery and changes
- Service Provision
- Generating and managing GS1 digital links
- Creating and managing landing pages
- Providing membership benefits and quota management
- Service Improvement
- Analyzing user behavior and optimizing product features
- Fixing technical issues and system failures
- Developing new features and services
- Security Assurance
- Detecting and preventing fraudulent activities
- Monitoring system security and stability
- Enforcing Terms of Service and community rules
2.2 Information Use Restrictions
We commit to:
- Only collecting information necessary for providing services
- Not using your personal information for purposes unrelated to service provision
- Not selling, trading, or otherwise transferring your personal information to third parties
3. Information Storage
3.1 Storage Locations
Your personal information is stored in the following locations:
| Data Type | Storage Location | Description |
|---|---|---|
| Account Authentication Information | Official Landing Page Program database | Username, email (encrypted password) |
| Digital Link Data | SmartOneLink local database | Link configuration, access statistics |
| Landing Page Content | Landing Page Program (official or private) | Page content, image materials |
| Membership Plan Information | Landing Page Program ACF fields + local cache | Plan type, quota settings |
3.2 Storage Periods
| Information Type | Storage Period |
|---|---|
| Basic Account Information | During account existence + 30 days after cancellation |
| Digital Link Data | Permanently stored (unless actively deleted by user) |
| Access Logs | 12 months |
| Payment Records | Statutory retention period (7 years) |
3.3 Security Protection Measures
We employ the following technical and administrative measures to protect your information security:
Technical Measures:
- Data transmission encryption (SSL/TLS)
- Password encryption storage (bcrypt algorithm)
- Database access control
- Regular security vulnerability scanning
Administrative Measures:
- Employee access control
- Security training system
- Emergency response mechanism
- Regular security audits
4. Information Sharing
4.1 Sharing Principles
We will not sell, rent, or otherwise transfer your personal information to unrelated third parties unless:
- We have obtained your explicit consent
- Required by laws and regulations
- Necessary to protect our legitimate interests (fraud prevention, security protection)
- Necessary to provide services to you
4.2 Necessary Sharing
In the following circumstances, we may share necessary information with third parties:
| Scenario | Sharing Purpose | Data Scope |
|---|---|---|
| Private Deployment | User-configured own Landing Page Program | Landing page content, media files |
| Third-party Login | Third-party OAuth authentication | Basic user information for authentication only |
| Legal Requirements | Government agency law enforcement requirements | Provided as required by law |
4.3 Special Notice for Private Deployment
If you choose to use private Landing Page Program deployment:
- Your landing page content and media files will be stored on your own configured Landing Page Program server
- We only save your Landing Page Program connection configuration information
- The privacy policy of your private Landing Page Program is your own responsibility
5. Your Rights
5.1 Right of Access
You have the right to access personal information we hold about you:
- Log into SmartOneLink system to view your account information
- View your digital link list and statistics
- View your subscription plan and quota usage
5.2 Right to Rectification
If your personal information is inaccurate or incomplete, you have the right to request correction:
- Modify basic account information (username, email)
- Update company contact information
- Correct digital link configuration information
5.3 Right to Deletion
Under the following circumstances, you may request deletion of your personal information:
- Request deletion of account information after account cancellation
- Withdraw consent for information use
- Personal information used for purposes without consent
Note: As required by laws and regulations, some information must be retained for a statutory period.
5.4 Right to Data Portability
You have the right to obtain a copy of your personal information:
- Export your digital link configuration (JSON/CSV format)
- Export your basic account information
- Export your access statistics
5.5 Right to Complain
If you believe our handling of your personal information violates relevant laws, you have the right to file a complaint with the relevant supervisory authority.
6. Cookie Usage
6.1 Introduction to Cookies
Cookies are small text files stored on your device to identify your browser and device.
6.2 Types of Cookies We Use
| Cookie Type | Purpose | Expiration |
|---|---|---|
| Authentication Cookie | Maintain login status | 7 days |
| Language Preference | Remember language settings | 1 year |
| Security Cookie | Security verification | Session end |
| Analytics Cookie | Understand user behavior (optional) | 1 year |
6.3 Managing Cookies
You can manage cookies through your browser settings:
- Disable Cookies: May affect some features (such as login status persistence)
- Clear Cookies: Will require re-login
- Reject Specific Cookies: Can selectively accept
7. Third-Party Services
7.1 Integrated Third-Party Services
Our services may integrate the following third-party services:
| Service Type | Service Provider | Purpose |
|---|---|---|
| Cloud Server | Cloud service provider | Website hosting and data storage |
| Landing Page Program | Automattic | Account authentication and content management |
| CDN | Content Delivery Network | Static resource acceleration |
| Analytics | Third-party analytics tools | User behavior analysis (optional) |
7.2 Third-Party Links
Our services may contain links to third-party websites:
- We are not responsible for the privacy practices of third-party websites
- We recommend reviewing their privacy policies when visiting third-party websites
- Information collection by third-party websites is not governed by this policy
8. Terms of Service
8.1 Terms of Service Content
When using SmartOneLink services, you must also comply with our Terms of Service. The Terms of Service specify:
- Service usage guidelines
- User conduct rules
- Prohibited behavior list
- Disclaimer of liability
8.2 Violation Handling
If a user violates the Terms of Service, we may:
- Issue a warning and require correction
- Suspend or restrict service usage
- Terminate the account
- Pursue legal liability according to law
9. Protection of Minors
9.1 Age Restrictions
Our services are intended for adult users:
- Minimum registration age is 18 years old
- Minors should use services under guardian supervision
- We do not intentionally collect personal information from minors
9.2 Discovering Minor Information
If we discover that we have collected personal information from minors:
- We will delete relevant data as soon as possible
- Cancel the relevant account
- Take measures to prevent similar situations from happening again
10. Policy Updates
10.1 Update Notifications
We may update this Privacy Policy from time to time:
- Updated content will be posted on this page
- Significant changes will be notified via email or website announcement
- The effective date of the updated policy will be clearly indicated
10.2 Continued Use
If you continue to use our services after this policy is updated:
- You will be deemed to have accepted the updated policy
- If you disagree with the update, please stop using the services and contact us
10.3 Historical Versions
We retain historical versions of the policy for your reference:
- Old versions can be requested from customer service
- Significant changes will have separate change descriptions
11. Contact Us
11.1 Contact Information
If you have any questions or suggestions about this Privacy Policy, please contact us:
| Contact Method | Details |
|---|---|
| privacy@smartonelink.com | |
| Official Website | https://www.smartonelink.com |
| Customer Service Hours | Monday to Friday, 9:00-18:00 (Beijing Time) |
11.2 Response Time
We commit to:
- General inquiries: Response within 3 business days
- Personal information access requests: Processed within 7 business days
- Complaint handling: Response within 15 business days
11.3 Cross-Border Transfer
If you access our services from outside China:
- Your information may be transferred to servers in China
- We will take necessary measures to ensure information security
- In compliance with relevant laws and regulations
12. Special Notices
12.1 GS1 Standard Compliance
As a GS1 Digital Link service provider, SmartOneLink:
- Complies with GS1 global standards
- Digital link format conforms to GS1 Digital Link URI specifications
- Identifier encoding conforms to GS1 Application Identifier standards
12.2 Data Sovereignty
- Digital links and landing pages you create are owned by you
- We only use your data within the scope necessary for providing services
- You can export or delete your data at any time
12.3 Private Deployment Responsibilities
For users who choose private deployment:
- The security of your Landing Page Program server is your own responsibility
- We only provide deployment guidance and technical support
- Your private data is not governed by SmartOneLink server privacy policy
Appendix: Glossary
| Term | Definition |
|---|---|
| GS1 Digital Link | A standard developed by GS1 to connect physical products to the digital world |
| GTIN | Global Trade Item Number |
| Digital Link | Converts product identifiers into scannable URLs |
| Landing Page | Web content accessed through digital links |
| Anchor | The primary product identifier in a digital link |
| Link Variant | Different purpose links for the same product |
End of Document
For any questions, please contact privacy@smartonelink.com